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How Your Processes Create a Better Client Experience with Juliana Marulanda

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Juliana Marulanda

About Juliana Marulanda

Juliana Maralanda is the founder of ScaleTime, with over 20 years of experience helping over 500 digital agencies thrive. Juliana is an expert in scaling businesses, freeing up time for clients, and providing valuable tools for entrepreneurs looking to grow their agencies.

Topics discussed in this episode with time stamps

00:00 – 00:19 “Give your sales team a good timeline for onboarding, right? Because if there’s no timeline between sales and production, and there’s no clarity between what you’re selling and what you’re producing, it creates so much confusion. You lose clients this way.” — Juliana Marulanda

00:20 – 00:38 Welcome to Peppershock Media’s Marketing Expedition Podcast

00:39 – 02:06 Juliana’s Bio

02:07 – 16:55 Marketing Essentials Moment: Mentorship for the Next Generation

16:56 – 20:19 Welcome to the show, Juliana!

20:20 – 26:28 The scale map diagnostic

26:29 – 30:34 Scaling businesses rapidly

30:35 – 31:21 Project management for business growth

31:22 – 32:11 Kitcaster is your secret weapon in podcasting for business. Your audience is waiting to hear from you! Apply for a special offer for friends of this podcast.

32:12 – 34:41 Common company gaps and metrics

34:42 – 39:19 Growth metrics

39:20 – 42:12 Scaling a sales team

42:13 – 43:23 Sales process efficiency tips

43:24 – 45:12 Resources for scaling. Visit: ScaleTime

45:13 – 46:45 Let go of perfectionism

46:47 – 47:15 Thank you so much, Juliana! Share this podcast, give us a review, and enjoy your marketing journey!

47:16 – 48:02 Join today!

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